What is the "sport" gallery?
Good question! The "SPORT" in The "SPORT" Gallery refers to the late SPORT magazine - not 'sport' in general. Launched in 1946, SPORT was the first great general-interest monthly print magazine. It is the basis of the SPORT Photography Collection and the publication that inspires us every day to keep the stories of SPORT alive through art, apparel, and accessories.
Do you buy or sell signed sports memorabilia (signed posters, signed jerseys, etc)?
We do not generally buy sports memorabilia. We specialize in selling newly produced vintage-inspired apparel and fine art prints. But if are interested in selling vintage licensed sports apparel or art that you think might be a fit please email us at hello (at) thesportgallery.com
I have some old sports memorabilia, can you tell me how much it's worth?
Unfortunately we do not deal in old sports memorabilia and cannot help in appraisals.
Do you have that famous shot of Bobby Orr's flying goal?
We have an exclusive photography collection, the SPORT Collection, so we do not carry images that are out there in the wider market. All of our prints are unique to us.
Do you sell gift cards?
What payment methods do you accept?
We accept VISA, MASTERCARD, AMEX, Paypal, and Apple and Google payments. Because we use Shopify, you may see the Shop Pay checkout screen, which is Shopify's payment portal that saves your personal information. Please note, we do not store any personal or payment information.
Will I be charged tax?
If you are located in Canada, then the standard HST sales tax will be added to your order. If you are located in the United States, then sales tax will be added according to the state in which you reside.
How can I change or cancel my order?
Just reply to your confirmation email or email us at email@example.com within 24 hours of placing your order, or before you receive your shipping confirmation email. Sometimes we can ship orders out in as quickly as 30 mins (if they're received during working hours), so make sure to let us know as soon as possible. Once your order has been processed it can no longer be changed or cancelled. Since we cannot cancel orders that have already been processed, we cannot issue refunds on processed orders. However, you will still be able to exchange your item for something else or receive store credit to get something in the future.
How long will it take me to receive my order?
Apparel and accessories: Once your order is received it goes to Canada Post within 1-3 business days, as long as the item is in-stock. If the item is on back order we will notify you soon as possible. Depending on your location, it may take 2-14 days to arrive. We ship out of our Toronto and Vancouver locations.
Unframed Prints: Most of our prints are made-to-order and may therefore take up to 2 weeks to ship, depending on order volume. Every print is made at our Toronto gallery, and some prints require extra work (re-sizing, cleaning, and test-printing) to make sure they are perfect.
Framed Prints: After a print is made it would then go to our framer in Toronto for custom framing. Every frame is hand made and therefore can take anywhere from 2 days-2.5 weeks, depending on order volume. Our expert framer cuts the wood, builds the frame, cuts the conservation glass to size, slices the matting, places the print, and seals it all together to ensure the highest museum-quality framing. This is a labour-intensive and time-consuming job, and we can't rush greatness!
Do you do rush orders?
Yes, you can't rush greatness. But sometimes, sometimes, if we ask really nicely, you can. If you need your print within a specific time please let us know and we will work to accommodate it. Also note: We do always carry a wide selection of unframed and framed prints in stock at our Toronto gallery, which would be ready to ship or be picked up within 1 hour. Email or call us for current availability.
Do you gift wrap?
Every item we sell makes for the perfect gift, so of course we offer complimentary gift wrapping—just let us know and we will gift wrap it for you. Need a custom message? We'll do that too. We're a small business so most of the time it's us (the owner or manager) that is preparing your order, so we can accommodate pretty much any request, just ask.
Do you ship internationally?
We do! We ship via Canada Post (which becomes your local postal service). Shipping times can be long and shipping fees can be high. But we will ship it! If you run into any issues at checkout, just email or live chat us and we'll try to fix the issue so you can order from us, wherever you live!
How will my order ship and how much will I be charged?
All items are shipped via Canada Post, and shipping costs are calculated per their calculator once you enter your shipping address. We often offer free shipping over a certain amount (upon writing this it's over $100 in Canada and $250 in the US).
As a small business, we can't offer free shipping on every order (since shipping is costly). So we encourage you to add more items to your cart in order to get to our free shipping level.
How do I know if my order has been accepted?
Upon placing your order, you will receive an e-mail notification thanking you for your order. Check your junk mail folder. If you do not receive this notice contact us to verify that the order has been processed. Sometimes your email address could have a typo, which means we'll have to fix it on our end so that you receive your shipping or pickup notification.
How do I know if my order has shipped?
Once your order has been shipped you will receive a second e-mail notification. Please check you junk mail folder if you do not see the email. If you do not receive this email you can track your order on our website with your order tracking number or email or live chat with us for a status.
What if an item I ordered is damaged during shipping?
In rare instances packages can be lost or damaged in transit. But no worries. All our products come with a 100% satisfaction guarantee. If you receive a damaged product or the wrong product, just contact us within 24 hours of the delivery and we’ll happily make things right.
I'm contemplating placing an order. But I want to know more about your store and the order process.
I hear you! If you've found us online, you may be wondering, what is The SPORT Gallery? And why should I buy from you? Here's a few things about us and why you should order from us:
1) We are a family-owned and operated business based in Toronto (with roots in Vancouver). We are extremely passionate about what we do, the products we sell, and making sure all of our customers are happy.
2) We carefully curate our collection of art, apparel, headwear, and accessories, and a lot of what we carry is exclusive to us—so you can't find it anywhere else.
3) We are all about quality. You might notice that some of our items can run a bit more expensive than a typical sports store. That's because we prioritize quality (and timeless designs) so that our items can last many lifetimes, and be the kind of thing you can pass on to the next generation.
3) Your order is received and processed by an owner or manager—not a customer service rep or warehouse worker. So we pay extra attention to the little things like when you need your order, whether it's a gift, and how it needs to be packaged to get to you on time and safely.
4) We have great packaging. I've received orders from online retailers that are either too elaborate (and thus wasteful to the environment) or too flimsy. We make sure our packages feel special—but are without that extra waste.
6) Since we're a small business, if you have any questions or issues with your order when you email or live chat or call us you're talking to an owner or manager, not a customer service rep or robot. And we want to do everything we can do make things right.
7) You'll be supporting a small local business. We are grateful for every order we receive, because it helps us keep going and keep creating more high-quality, awesome items that keep the history of sport alive.
What is your return policy?
Orders can be returned for exchange or store credit within 14 days after receiving the order. Please note we DO NOT offer refunds. We will happily assist you in exchanging an item if it is not right. Please note customers must cover the return postage, and we will cover the cost of sending the replacement item.
Can I return a gift?
Yes, if you have received a gift you may exchange/return it for credit or for another product. We do not do refunds. Please note: customer is responsible for postage charges to return the item. Once the item has been returned to us in its original condition your credit will be processed. You can also exchange the item in store.
Can I return an order placed online in-store?
Yes, definitely! Bring your item (in its original condition, with tags attached) back to our Toronto store, and our team will help you exchange it or issue you store credit that you can use in-store or online.
Interior Design or Bulk Orders
I'm an interior designer working on a sports den for a client, do you offer preferred rates?
We do! Send us an email with the type of project your looking to do and we'll work with you to create the perfect selection that meets your budget.
I'm buying a gift for a big-time sports fan, but I don't know where to start. Can you help?
Yes! That's literally what we do every day. Email us, live chat, or call us (during open hours), and we will help you find the perfect gift.
Do you do corporate gifts?
We sure do! Email us with what you have in mind, and we'll help you with what you need, within your budget constraints. Whether you need 25 or 1000, we can help! Have enough lead time? We can create whatever you need: custom team caps, t-shirts, jerseys, custom prints. Examples: Do you want to offer an exclusive vintage-sports cap or shirt to your employees or clients, we can do that! A leafs hat in your company's colors? With a minimum of 144 units, we can do that too. A selection of curated items in a box with your company's logo? We'll do that.
About our Toronto location
Is your store wheelchair accessible?
It is! Just note that we are located inside the Distillery District, which is a pedestrian outdoor area, therefore parking spots are about a block away from out store entrance.
Do you allow dogs in your store?
We love dogs, but because ARENA Coffee Bar is located inside The SPORT Gallery we have to adhere to restaurant health regulations, and therefore cannot allow dogs inside. Service dogs are allowed in, of course.
How do I get to your store?
We are located inside The Distillery District (which is at Parliament just south of Front St.). Once you get to the Distillery District, if you're coming from the South Parking lot, walk North up the main lane and turn right onto Tank House Lane (we're right across from El Catrin restaurant). If you're coming from the main gates on Mill St., walk south and turn left on Tank House Lane. If you are taking the streetcar, you'll get off on Cherry St. and enter from the Cherry St. entrance, which is Tank House Lane, just walk down the lane and we're on the left hand side about 3/4 of the way down.
What are you store hours?
We are open 7 days a week, every day of the year (except December 25th). But our daily operating hours change seasonally. For the most up to date hours check Google or live chat with us on our website.
Your items are pricey. Do you ever have sales?
Because of the nature of our products, we rarely—if ever— have sales. That's because licensed sports apparel can be hard to come by, especially when it's a vintage logo or team. Licensing changes all the time—one year we'll be able to produce a vintage Vancouver Grizzlies jacket, and then the next year the league will restrict that same logo so we can't.
Also, our items aren't seasonal—they're made for many lifetimes. We don't do fashion trends or fast-fashion, we do high-quality inheritable items—that incidentally also have great resale value on resale market sites. So spend $35 on our classic hat or $330 on an authentic jersey and as long as you treat it right, you'd be able to pass it on, or sell it down the line at a similar value. We carefully curate every item we buy, and we don't overbuy.
I'm an artist or maker. Can I sell my items in your store?
We're always on the lookout for talented artists and makers to feature in our store. Simply reach out to us via email with links to your work or attached images, and we'll get back to you if it's the right fit. We're all about the history of sport and items that are beautifully-designed, but also tell a story about a team, time, or person in sports history.
I love your store. Do you do franchising?
Thank you :) We're a family-run business, so we don't have a franchise model in place. But we're incredibly passionate about what we do, and would love to partner with like-minded business people to bring our offerings to other parts of North America and the world. Reach out to us via email and let's start talking!
Do you do private events at your store?
We do! Or we did—pre-COVID. Safety is our #1 priority, but we would love to host your private event when it is safe to do so.
I'd like to feature or mention your store in my article/blog/book/video, etc.
We're thrilled! Please shoot us an email and let's start talking!